Where we come from
Auxilium was founded in 2008. For years we presented ourselves as a system integrator — accurate but worn-out: everyone uses the term, it no longer means anything. Today we call ourselves a Service Provider because that's what we actually do: we don't just integrate third-party products and walk away — we run them over time, seven days a week.
What sets us apart
Our customers all share the same baseline need: their IT infrastructure cannot stop. Healthcare, professional services, logistics, finance, retail, mission-critical manufacturing — very different sectors that share the same pressure on three fronts: operational continuity, cyber resilience, ability to recover from disaster. We don't sell different products to each: we sell the same operational model, tailored to the context.
How we work
A flat structure of about ten people. No middle layers, no account managers acting as a buffer between you and the engineers. The people who know you talk to you.
- Technical team works from Turin and Iași (Romania)
- 24/7 NOC operated in-house with real shifts
- No first-level support outsourced to call centers
- Every customer has a stable single point of contact
- Documentation shared with the customer, not locked in our silo
What we believe
Transparency
Public dashboard for every customer with real uptime, open tickets, met SLAs, latest DR test results. If we mess up, you see it.
Specialisation
We don't sell to everyone. We focus on organisations where continuity is critical — sector doesn't matter, criticality does.
Continuity
Internal turnover is low. The people you talk to today will still be here in five years.
Technical honesty
If you don't need it, we don't propose it. If we get an assessment wrong, we own it.
We're not the company that wins tenders by undercutting. We're the one customers don't want to switch from after three years.